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Fitness Business Asia Podcast

Nov 26, 2018

In episode 9, Jack shares a recent experience he had as a client of another business and what we can learn from it.

Looking at all businesses through the lens of a business owner can be incredibly useful. Even when you go to a coffee shop – what do they do well? What don’t they do well? What can you learn, and what do you see that you need to make sure isn’t happening in your business?

Every time you buy a product or service you’re being presented a case study and viewing businesses through this lens will provide valuable insight and lessons.

In today’s episode: 

  1. What you can learn from great client experiences.
  2. Every person in life provides an example of what to be, or what not to be. Businesses are the same.
  3. My group class fitness client experience.
  4. You only get one chance to make a good first impression.
  5. The importance of connecting with your customer, especially in high-end boutique fitness
  6. Cheerleader vs Coach vs Trainer
  7. Group class program analysis
  8. How Soul Cycle charge $35 a class when all major gym chains offer cycling.
  9. Why we should look at all businesses through the eyes of a business owner